922bet Privacy Policy

When you create a 922bet account, we collect the following data:

• Full legal name as it appears on your national identity card (NID) or passport.
• Date of birth, used to verify that you meet the 21+ age requirement.
• Mobile phone number, used for account login, SMS verification, and customer support.
• Preferred payment method details (bKash number, Nagad number, Rocket number, or Upay number registered in your name).
• Password (stored in hashed, non-reversible form — 922bet staff cannot read your password).

To comply with our Know Your Customer (KYC) obligations and prevent underage gambling and fraud, 922bet may request copies of one or more of the following identity documents at registration or before processing a withdrawal:

• National Identity Card (NID) — front and back.
• Passport (photo page).
• Birth certificate (where NID or passport is unavailable).
• Proof of payment method ownership (e.g., screenshot of bKash or Nagad account showing your registered name and number).

Document images are stored securely and accessed only by authorised verification staff. Original document images are deleted once verification is complete, unless legal obligations require us to retain them for a longer period.

When you use 922bet, our systems automatically collect certain technical and behavioural data, including:

• IP address and approximate geographic location (city level).
• Device type, operating system, and browser type and version.
• Session timestamps, page views, and navigation paths within the platform.
• Game history: games played, bet amounts, game outcomes, and session durations.
• Deposit and withdrawal transaction records, including amounts, timestamps, and payment method used.
• Bonus and promotion activity: offers claimed, wagering progress, and expiry status.

This data is used primarily for platform security, fraud detection, responsible gaming monitoring, and improving our services. It is not used to build advertising profiles.

When you contact 922bet support via email at [email protected] or through any in-platform messaging channel, we retain a record of the communication including your messages, our responses, and any attachments you provide. This allows us to maintain continuity of support, resolve disputes fairly, and improve our service quality. Support records are retained for a minimum of 2 years from the date of the most recent interaction.

To process your deposits and withdrawals, 922bet shares the minimum necessary data with payment processors including bKash, Nagad, Rocket, and Upay. This typically includes your registered mobile number, transaction amount, and a unique transaction reference. Payment processors operate under their own privacy policies and are contractually obligated to handle your data securely and only for payment processing purposes.

Where 922bet uses third-party identity verification or fraud prevention services to assist with KYC checks, the minimum data necessary for that check — typically name, date of birth, and document images — is shared with those partners under strict data processing agreements. These partners are not permitted to use your data for any purpose other than completing the requested verification.

922bet may disclose your personal data to law enforcement agencies, regulatory bodies, or other governmental authorities where we are legally required to do so, or where disclosure is necessary to prevent, detect, or prosecute criminal activity including fraud, money laundering, or underage gambling. We will notify you of such disclosures where we are legally permitted to do so.

922bet strictly prohibits the following uses of your personal data:

• Selling or renting your data to any third party for commercial or marketing purposes.
• Sharing your data with advertising networks or data brokers.
• Transferring your data to any affiliate or partner without a formal data processing agreement in place.
• Using your data to build a profile for targeted advertising outside of the 922bet platform.

These cookies are required for the platform to function. They maintain your login session, remember your language and display preferences, and protect against cross-site request forgery (CSRF). These cookies cannot be disabled without breaking core platform functionality.

We use first-party analytics cookies to understand how players navigate the platform, which pages are most visited, and where technical errors occur. This data is aggregated and anonymised — it is not linked to your individual account. Analytics cookies can be disabled via your browser settings without affecting your ability to use 922bet.

To support responsible gaming, 922bet uses session cookies to track the duration of your active gaming sessions. These cookies are essential for delivering session time reminders and enforcing any session limits you have set on your account. They expire at the end of each browser session.

All data in transit is encrypted using TLS 1.2 or higher with 256-bit AES encryption. Data at rest is encrypted using AES-256. Passwords are stored as salted cryptographic hashes — they are never stored or transmitted in plain text. Our servers are hosted in secure data centres with physical access controls, redundant power supplies, and continuous environmental monitoring.

922bet staff who handle personal data are required to complete data protection training and are bound by confidentiality obligations. Access to production systems and player data is restricted to authorised personnel only and is governed by a formal access control policy. All access events are logged and reviewed periodically for anomalies.

In the event of a personal data breach that poses a risk to your rights and freedoms, 922bet will notify affected players promptly — normally within 72 hours of becoming aware of the breach — via the mobile number registered on your account. The notification will describe the nature of the breach, the categories of data affected, the likely consequences, and the steps taken to address it.